Suite Software Italia is committed to protecting the privacy of visitors to our site and users of our service. This policy outlines how we collect, use, disclose, and safeguard your information when you visit our online platform or use our services.

Information We Collect

We collect information that you provide directly to us when you use our service. This includes information you provide when you register an account, use our B&B Management Software, Integrated Booking Engine, Channel Manager, Online Check-in, Guest Messaging, Reporting and Analytics, Payment Processing features, communicate with us, or otherwise interact with our online platform.

The types of information we may collect directly from you include:
- Contact information (such as name, email address, postal address, phone number)
- Payment information (processed securely via third-party payment processors)
- Information about your business and its operations (e.g., property details, booking information, guest details)
- Communication content between you and your guests facilitated through our service
- Information you provide when you contact customer support

We also automatically collect certain information about your use of our site and service. This includes:
- Log data (such as your IP address, browser type, operating system, pages visited, time spent on pages, and other usage statistics)
- Device information (such as device model, unique device identifiers)
- Information collected through cookies and other tracking technologies (further detailed below)

How We Use Your Information

We use the information we collect for various purposes, including:
- To provide, operate, maintain, and improve our service
- To process transactions and manage billing
- To communicate with you, respond to your inquiries, and provide customer support
- To send you technical notices, updates, security alerts, and administrative messages
- To personalize your experience on our site and service
- To monitor and analyze trends, usage, and activities in connection with our service
- To detect, investigate, and prevent fraudulent transactions and other illegal activities and protect the rights and property of Suite Software Italia and others
- To comply with legal obligations and enforce our terms and policies

Legal Basis for Processing (GDPR)

Our legal basis for collecting and using your personal data depends on the specific context in which we collect it. We will process your personal data:
- Where the processing is necessary for the performance of a contract with you (e.g., to provide the services you have requested)
- Where we have your consent to do so
- Where the processing is necessary for compliance with a legal obligation (e.g., responding to lawful requests from public authorities)
- Where the processing is necessary for our legitimate interests, provided these interests are not overridden by your data protection rights (e.g., improving our service, preventing fraud)

Sharing Your Information

We may share your information with third parties in the following circumstances:
- With service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service. These providers are obligated to protect your information.
- With your guests, where necessary to facilitate communications or services you are providing through our platform (e.g., sending booking confirmations, check-in instructions).
- In response to a legal process or request, such as a subpoena, court order, or government demand.
- To protect our rights, property, or safety, and the rights, property, or safety of others.
- In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
- With your consent or at your direction.

We do not sell your personal data.

Data Retention

We retain your personal information for as long as necessary to provide the services you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our policies. The specific retention period will depend on the type of data and the purpose for which it was collected.

Data Security

We take reasonable measures, including administrative, technical, and physical safeguards, to help protect your personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. However, no security system is impenetrable, and we cannot guarantee the absolute security of your data.

Your Data Protection Rights

Under GDPR, you have certain rights regarding your personal data:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you wish to exercise any of these rights, please contact us using the contact details provided below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and use personal information about you, including to serve interest-based advertising. You have choices regarding the use of cookies. Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our site and service.

International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ. If we transfer your personal data outside the European Economic Area (EEA), we will take steps to ensure your data is afforded the same level of protection as required under GDPR, for instance by using standard contractual clauses approved by the European Commission or relying on adequacy decisions.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us by postal mail at:

Suite Software Italia
35 Via Borgo Ognissanti,
Florence, Tuscany,
50123 Italy